Cea Company provides painting and drywall services to residential and commercial customers in the Greater Columbia, SC areas including Blythewood, Elgin, Chapin, Irmo, Lexington, Leesville, Gilbert, Cayce and West Columbia.
Please refer to this Services Agreement for specific information regarding the day, time and frequency of your requested cleaning, i.e., “standard”, “deep” or “spring” and notes (changes/additions) specific to your business and payment details.
TERMS OF THE AGREEMENT: Either party may terminate this Agreement by providing the other party written notification at least thirty (30) days in advance. Such notification shall not be required in cases where the Agreement is being terminated by one of the parties on account of a substantial breach by the other party in the performance of its duties as required herein.
TERMS OF SERVICE: All services provided are under our basic terms of service. We reserve the right to alter or modify these terms at any time. There are NO refunds provided pursuant to this Agreement. By using our service, you agree to the terms of this agreement and agree to pay the total due to us. All agreements are contingent upon accidents, acts of God, or delays beyond our control. Any changes to rate and/or time, be it verbal or in writing, will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time.
INSURED: Cea Company LLC is a professional cleaning service that is fully insured.
QUALITY OF SERVICE: Our management from time to time will conduct random onsite inspections. If, after your inspection, you find our service unsatisfactory, please contact us within twenty-four (24) hours so we can correct the issue the next day. Refunds or discounts are not offered as we will correct any mistakes or missed services. Requests received by our office after the 24-hour period will be incorporated into your next business service.
THE CEA COMPANY CREWS: Cea Company LLC shall provide all equipment and supplies, except for paper products and replaceable trash bags for your business. Our employees wear uniforms to identify themselves. Our cleaners generally work in teams of two or more. We make every effort to keep the same team leader assigned to your business, but cannot guarantee that due to illness, vacation, etc.
CLEANERS CONDUCT: Our team members are present at your business to clean. They do not answer the telephone or doorbell. It is our policy that our teams do not smoke or eat on your property.
PREPARING FOR SERVICE: Prior to the crew arrival, please remove all items that may delay our service, in order maximize efficiency. We would appreciate all items to be picked up off the floor and that counters were organized prior to the team’s arrival. We will not clean surfaces that are not organized neatly, such as desks that have a large amount of paperwork.
SECURITY ALARMS: If your business is equipped with a security system, inform our office of the codes and input sequence before your scheduled cleaning. Please be sure to notify our office if this code changes.
KEYS: Please ensure your business is accessible to us. All keys are maintained in a lock box except for the day of cleaning. If your business provides a key for entry, two (2) copies of the key will be made. One will be kept in the lockbox for emergent situations and the other will be provided to the team for entry to clean your premises.
SECURITY/ ENTRY: It is our policy to lock the door while we are cleaning and to not allow access to unknown people. For safety reasons, please do not rely on our cleaning teams to let in employees, workmen or any other individuals during the time we are in your business. Our employees will be instructed not to allow entry to any persons.
WHAT WE WON’T DO: If we are not specifically requested to do so, our team does not clean inside of a hutch or cabinet, dust any specific computer equipment or wash dishes, client agrees to not hold CEA Company or any of its employees responsible for damage to any article or component. CEA Company is not responsible for damage due to faulty and/or improper installation of any item. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet, etc. All surfaces (e.g. marble, granite, hardwood floors, etc.) are assumed sealed and ready to be cleaned without causing harm. We have instructed our staff to leave certain items untouched, e.g., body fluids or excretions and litter boxes. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your business. If roaches or fleas are encountered, we will not clean and call you ASAP regarding the problem; in this case you would still be liable to pay the agreed upon cleaning fee. We do not clean inside curio cabinets. If you have other items you prefer, we do not clean or handle, please call or email the office and we will arrange to avoid those items. Our team cannot climb higher than a step stool, work on the outside of your business, move furniture that contains electronics, lift any objects over 20 pounds; however, there might be times when you want us to move furniture, e.g., large chairs, etc. And in these cases, we are not responsible for any damages due to old or faulty manufacturing. We do not provide any pet or childrenrelated services, or empty diaper pails. The cleaning team will not move fixtures, such as a stove, fridge, washer/dryer. However, if fixtures are removed, we would be more than happy to clean behind them. It is our policy to dispose of any alcoholic beverages upon leaving. If you do not want CEA Company to dispose of alcohol, you understand you are taking the responsibility for allowing the alcohol to stay on the property.
PETS: If you have pets, they must be secured at all times. Our teams are instructed not to enter if they believe an animal, is a threat. In this case you would still be liable to pay the agreed upon cleaning fee. Please remember that pets may behave differently if a family member is not present.
ACCIDENTS/DAMAGE: Because of the nature of our business, our staff is required to touch virtually everything in your business. We are as careful as possible; however, if something does get damaged while cleaning your business, our staff is instructed to call our office at once and to leave a note advising you of the incident. The office will also follow up with a phone call or email to you in order to determine the best course of action. In the event an item is damaged or broken, we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined.
JOB START/END TIMES: For hourly jobs, we charge from the time we arrive on the premises, which includes unloading of our supplies and equipment from our vehicle to the time we have finished cleaning, including the loading of supplies back into our vehicle and exited the property.
SCHEDULING & CANCELLATION POLICY: All cleaning times and schedules are the responsibility of the business. It is the business responsibility to provide CEA Company with the cleaning schedule in writing via email at least seven (7) days prior to cleaning your business. It is not our responsibility to find out this information through other sources. CEA Company requires at least seventy-two (72) hours’ notice if there is a change in the scheduling day or time. If our cleaners arrive during the requested cleaning day and time and they are turned away for ANY reason, or cannot gain entrance for ANY reason, the business would still be liable to pay the agreed upon cleaning fee. CEA Company agreement with their cleaners specifies they will still be paid in full for that scheduled cleaning regardless if them do not gain entrance to the premises. Future scheduled cleanings will remain unchanged unless you give us the changes in writing via email. Cancellations must be in writing via email within forty-eight (48) hours of the scheduled cleaning time. Failure to comply with the cancellation policy will result in the responsibility of the business paying the cleaning fees in full.
ARRIVAL & DEPARTURE TIME: CEA Company prefers a minimum time window of five (5) hours to clean to ensure your business is properly cleaned. Per this Agreement we will set the exact schedule times in writing. With this said, CEA Company reserves the right to stay an extra two (2) hours after the check-in date to clean for ANY reason.
WEATHER: In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your business; therefore, your cleaning service for that day will be cancelled and CEA Company Cleaning service will not be held liable in anyway. If and when this occurs, we will reschedule in writing via email. by CEA Company has the right to decide if inclement weather may interfere with cleaning.
EXTRA REQUESTS: Please email us at least forty-eight (48) hours before your scheduled cleaning if you have special requests (e.g. after construction, painting, sanding), detailed refrigerator cleaning, self-cleaning of oven, windows, garage, etc. so we can schedule the extra time needed to complete these tasks. We can provide an over the phone estimate; however, we reserve the right to adjust the quote once we have arrived upon your property. Any alterations or changes from our “standard” cleaning checklist involving extra work, will be at an extra charge. Any “last 2 minute/emergency” cleans are also an extra charge. Any extra charges must be approved in writing via email or text between you and CEA Company before any extra work begins.
ILLNESS: If you or someone in your business is sick (contagious) please contact our office so we can reschedule your cleaning.
PAYMENT POLICY: Payment is due in full after each visit. A fee of $25.00 will be charged for each NSF check returned by the bank. In the event an account requires legal or collection action, client/business agrees to pay all cost of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection costs. The preferred method of payment is to be made directly to the office via check 1082 Sunset Blvd Suite D, West Columbia, SC 29169.
LATE FEE: Overdue payments are subject to a late fee of $25.00 for accounts overdue by thirty (30) days. In addition, interest will be charged at the rate of twelve percent (10%) per annum on all overdue amounts accruing monthly. Services will be suspended if payment is not received within thirty (30) days of cleaning. Also, in the event of suspension of services, an initial deep clean fee will be assessed.
GRATUITY: Although a gratuity is not expected or required, the team members certainly welcome it. A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method).
DETERMINING THE COST OF YOUR SERVICE: CEA Company must conduct a walk-through before they can give you a quote in writing. However, after the initial deep cleaning, if CEA Company determines they need to adjust the cleaning fee to be higher, we will email you the new dollar amount. You have the option of not agreeing to the increase and void this Agreement.
HIRING OF CEA COMPANY STAFF: All of our cleaners have signed a “Non-Compete Agreement” with CEA Company. Therefore, they are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their employment with CEA Company or for one (1) year following leaving or termination of employment, without written approval from CEA Company. Therefore, you agree not to hire past or present cleaning team members of CEA Company for a period of not less than one (1) year from the date the team member last worked for CEA Company. A great deal of time and resources are put into hiring our staff. However, in the event you feel you must hire a team member of Cea Company despite this agreement, then a $2,000.00 placement fee is due immediately upon employment of the past/present team member, regardless of whether the employment is regular or on a contract basis. In this event and payment is not received within thirty (30) days of written notice and an account requires legal or collection action, client agrees to pay all cost of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection costs.
CONTACTING US: 803-237-9691 (call or text) if there is an emergency, please indicate on voice mail. Email is the preferred method (CEACompanyllc@gmail.com) Do NOT contact your assigned cleaner directly for any reason. Any requests, changes, etc., must go through the main office of contact.
PROVIDING FEEDBACK: a very personalized service. We respectfully request service feedback. Any concerns or positive comments -- either good or bad, it is essential for us to serve you better as the customer, to correct any problems and to pass on these comments to our cleaners.
TERM: The term of the contract is one year, unless otherwise designated. This contract is automatically renewed unless cancelled in writing thirty (30) days prior to the expiration date of the contract.
VACANT PROPERTIES: Cea Company LLC teams have an expectation of residents and/or businesses upon arrival. In the event that items are left in the business/apartment or residences, ALL personal property items will be removed and discarded, unless other instruction is provided. Cea Company LLC is not responsible for any items left in businesses/apartments/residences.
ACCIDENTS/DAMAGES: Cea Company is not responsible for damage to any items that are in poor condition – such as blinds, ceiling fans, appliances, etc. Upon inspection, items in poor condition will be documented to the best of our ability and may not be cleaned.
EQUIPMENT AND SUPPLIES: We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. Should you choose to supply specific products for our employees to use then you agree to take responsibility for the outcome. Please place the cleaning product(s) and your request for specific types of cleaning, e.g., antiques, etc., below “Changes/Additions.” Businesses are responsible for paper products, hand soaps and replacement trash bags for their offices.
INITIAL CLEANING WALKTHROUGH: Clients will have the opportunity in the initial cleaning and walk-through to point out areas of concern so that we may customize our services to your liking. Any initial issues or concerns are to be addressed as soon as they arise so that we can correct the issue.
OTHER NOTES: The floors must be covered by the contractor when the painting work is to be done where we have been hired by a contractor. The customers authorize the use of photos, videos, or reviews on different social media platforms without posting anything that is personal to the client, like family pictures. The agree of the electronic signature.
OTHER NOTES FOR PAINTING: Colors must be sent in writing with the color name and number. Changes must also be made in writing. The final walkthrough when using contractors. There will be a walk the first time with the contractor and the last time after the contractor has walked with his client to do everything they have indicated. When a client or contractor decides to only touch up old paint, CEA Company is not responsible for the final quality. We do not recommend touch ups on previously applied paints. Warranty for paint-If there is something to correct, it will be done within the first 30 days after completing the work. and a one-year warranty on the paint in normal situations. Damage caused by damage or caused by poor maintenance is excluded. or mistakes made by other contractors.
OTHER NOTES FOR DRYWALL: Working with drywall causes dust throughout the work area and its surroundings to sometimes travel in the air conditioning ducts even if they are protected. CEA Company will be responsible for collecting as much dust as we can on the floors.
Cea Company provides painting and drywall services to residential and commercial customers in the Greater Columbia, SC areas including Blythewood, Elgin, Chapin, Irmo, Lexington, Leesville, Gilbert, Cayce and West Columbia.
